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Communication
Communication Tips
   
Always have a positive, strong opening statement about the strengths or Unique Selling Proposition of your product, service or idea. Be specific and concise.

Always have examples/facts/research to illustrate the benefits of your 'A' points.

Always consider the impression you personally wish to create.

Always try to articulate the market need with your business idea. Don't be arrogant in defending your position, idea or product.

Don't look bored or impatient with questions.

Don't put the questioner down even if the question shows abysmal ignorance.

Don't imply that the questioner has no business asking you about details, facts or issues relevant to the business idea, proposition, service or product.
   
   
If the question is straightforward, begin your reply with the most important point you want to make on the subject.

If you are answering questions as a result of a short 'presentation' or you are being interviewed by any section of the media as a result of a proposal or submission, your survival could depend on the following six rules:

1. Be prepared

Even at short notice - or no notice at all - you have to have accurate facts at your fingertips.

2. Have conviction

Express you opinions or explain your message or idea with enthusiasm. If you don't sound convinced/committed why should anyone else be?

3. Be specific

Vague answers suggest that you are hedging or that you are unable to back up your arguments, facts or market research. Keep your answers short.

4. Be anecdotal

Examples help to dramatise your points so that the interview panel/audience will remember it. Using anecdotes or anecdotal evidence also makes a response more conversational. It need not be clever but should simply illustrate the point.

5. Be accurate

All of the above are useless if you are not providing accurate information or you have mixed up your facts and figures or you don't understand the market or the competition.

6. Be Human

Keep your sense of humour, give a reasoned response and be honest.
 
   
1. The more positive and at ease you are the better the perception.

2. Wear clothes that make you feel good, but also show that you 'care' about yourself and make the right impression. Professional business attire will offend nobody.

3. Start with a firm handshake and smile. Maintain eye contact with the interviewer/audience. Speak up clearly and slowly. Don't rush to get everything said. Extend your personality but don't 'perform'.

4. If the interview is serious, be serious, if friendly be friendly - above all, be sincere, be yourself and enjoy yourself.

5. Don't fidget, touch your clothes or face. Use relaxed leisurely gestures - rather than wave your arms around dramatically. Sit back and upright in your chair. Don't wedge yourself in behind a table.

6. Don't lean drape or prop yourself up on the furniture.

7. Look off to the side to think - not up or down. Keep your head up. Give a short concise reply - not one-word answers. (Remember to use visual examples).

8. Don't use pompous language and jargon. Be certain of your facts.

9. If you don't know an answer say so - don't lie or dissemble - it will show on your face.

10. Remember people respond more positively to those who display a high energy level but also appear authentic.
 
Thistleberry Pty Ltd
Our logo, the thistle, is a hardy composite plant that grows in most parts of the world and indicates fertile soil. Our aim is to empower and inspire others to accept individual responsibility, and to encourage leadership in their roles. June MacDonald Communications is a business subsidary of Thistleberry Pty Ltd.

P: +61 03 9819 7712 | F: +61 03 9819 7713 june@thistleberry.com.au

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